KozmoCasino.com: Kozmic Rewards For You To Enjoy!
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Frequently asked questions

Frequently Asked Questions


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I received a Free Spins voucher, how do i claim it?
  • Once you login to the site, any Free Spins vouchers that you have been credited will be shown in the My Account section. Clicking on this link will launch your Free Spins vouchers.
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How do I cash out and get paid?
  • You can request a payout at any time from the banking section of the members area. Your payout request will be processed after 48 hours. You can also cancel a payout request at any time within 48 hours.
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Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
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How do I get support?
  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
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Your question remains un-answered?

Our Kozmic Rewards programme is the best around and when you fly through the 12 tiers, you'll be able to get your hands on out-of-this-world treats at each stage. Join the programme by playing with your very first pound and start receiving astronomical rewards. With daily free spins, cashback, VIP treatment and more up for grabs, Kozmic Rewards has it all.

HOW IT WORKS...

At Kozmo Casino, loyalty really does pay. By playing games and earning points, you'll zoom through Kozmic Rewards, entering a galaxy of treats!

REWARD 1

SPIN FOR FREE EVERY DAY

Daily free spins are the star of the show and there's up to an incredible 50 to claim with Kozmic Rewards!

We would lay out the red carpet for you but it'd probably float off. Don't worry though, you'll still be treated like a very important player from the start. From Level 1 you'll start to receive daily free spins and even cashback from just Level 4. Plus, the Kozmic Rewards programme is the gift that keeps on giving and you'll even become a true VIP from Level 8 where you'll get your own manager for any issues, as well as access to VIP tournaments. Better yet, all you need to do is log in to receive your daily rewards once you're on the respective level!

REWARD 2

EARN UP TO 10% CASHBACK

Even if it hasn't been your month at Kozmo, some of your cash will gravitate back into your account from Level 4 onwards!

We would lay out the red carpet for you but it'd probably float off. Don't worry though, you'll still be treated like a very important player from the start. From Level 1 you'll start to receive daily free spins and even cashback from just Level 4. Plus, the Kozmic Rewards programme is the gift that keeps on giving and you'll even become a true VIP from Level 8 where you'll get your own manager for any issues, as well as access to VIP tournaments. Better yet, all you need to do is log in to receive your daily rewards once you're on the respective level!

VIP REWARDS

EXCLUSIVE VIP BENEFITS

Aside from up to 50 daily free spins and 10% monthly cashback, you can get your hands on VIP treats from Level 8 when Kozmic Rewards really takes off!

From Level 8, you'll enjoy VIP perks like your very own manager and even exclusive tournament access. Plus, when you land safely on the ultimate Level 12, you'll receive a remarkable VIP gift...

HAVE FUN ....

Hopefully we've given you all of the answers as to why you don't need to play anywhere else! If you do happen to have any more questions, fly over to our FAQs by simply clicking the link below.

For all FAQs click here

THE IMPORTANT BIT

Terms & Conditions

  • The Company classifies players according to the cumulative wagering made by the players since their first deposit on the Site. The classifications are as follows:
  • Cumulative Wagering from Loyalty Level # of Daily Free Spins
    £1 1 1
    £470 2 3
    £1,590 3 5
    £4,500 4 7
    £21,000 5 10
    £46,000 6 12
    £100,000 7 15
    £225,000 8 18
    £500,000 9 20
    £1,500,000 10 25
    £2,500,000 11 30
    £5,000,000 12 50
  • Daily Free Spins are valid for 24 hours and cannot be accumulated.
  • To be eligible to be credited with your Free Spins, you must have made a deposit within the last 30 days.
  • Loyalty levels are being updated every 24 hours. i.e. if you made a bet today, your loyalty level will be upgraded, if applicable,on the following day or upon invitation.
  • Notwithstanding the modification provisions in the Introduction, the Company may stop/change the Loyalty program at any time.
  • The Company maintains the right to disqualify or exclude any player the loyalty program, if we reasonably suspect that the player has violated any of the terms and conditions on the Site.
  • To be eligible for cashback you need to be a registered and reach level 4 and above on the Site.
  • Cashback (as defined and calculated below) is calculated on a monthly basis at the end of each calendar month.
  • Every Player who wagered on the Site or Games during the calendar month will be paid a percentage of any losing bets on these games, to the player's account ("Cashback"), as follows:
    • level 4: wagering of a minimum of £100 will be paid 1% ;
    • level 5: wagering of a minimum of £100 will be paid 1.5% ;
    • level 6: wagering of a minimum of £100 will be paid 2% ;
    • level 7: wagering of a minimum of £100 will be paid 2.5% ;
    • level 8: wagering of a minimum of £100 will be paid 3% ;
    • level 9: wagering of a minimum of £100 will be paid 4% ;
    • level 10: wagering of a minimum of £100 will be paid 5% ;
    • level 11: wagering of a minimum of £100 will be paid 8% ;
    • level 12: wagering of a minimum of £100 will be paid 10% ;
  • The Cashback is calculated as a percentage of (All Real Games wagers) - (All Real Games wins)
  • The max Cashback that will be given to a player is £100 (only one account of every player may receive a Cashback).
  • The minimum Cashback members will receive (should they be eligible for it) is £1
  • Cashback will be credited by 18:00 on the 3rd of each month.
  • You may cash out winnings generated from your play with a Cashback at any time by providing debit/credit card details subject to you having previously funded your account with a cash deposit.
  • Daily Classic Terms and Conditions apply.
  • The General Bonus Terms and General Site Terms and Conditions will apply to the Kozmo Casino Loyalty Program.

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