KozmoCasino.com: FAQ's

FAQS

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MESSAGE US

Most Popular
  • How do i create an account?
  • How do i deposit money?
  • How do I get my Welcome Bonus and Free Spins?
  • What are wagering requirements?
  • I am having trouble logging in, why?
My Account
  • What's my username?
  • Can I change my username?
  • I've forgotten my password, how can I reset it?
  • Where can I find out how much I have left to wager of my bonus?
  • Where can I view and edit my account details?
  • How do I opt out of receiving newsletters and promotions via email and SMS?
Payments
  • How do I deposit money?
  • My deposit failed, why?
  • Am I charged a fee for depositing at Kozmo Bingo?
  • What payment options are available to me?
  • How do I access my Transaction History?
Withdrawals
  • How do I withdraw my money?
  • How long does it take for my withdrawal to be processed?
  • Is there a limit as to how much I can withdraw?
  • I haven't received my withdrawal. What do I do?
Bonuses
  • What is a bonus?
  • How do I get the Welcome Bonus?
  • How do I get extra bonuses and free spins?
  • I want to receive promotions but why do i need to opt-in to email and SMS?
Free Spins
  • What are free spins?
  • What are Daily Free Spins?
  • How do I use my free spins?
  • Which games can I use my free spins on?
  • Are there Wagering Requirements on free spins?
  • How do I increase the amount of Daily Free Spins I get?
Wagering Requirements
  • What are wagering requirements?
  • Why are there no wagering requirements on free spins?
  • How do I benefit from 'No Wagering Requirements'?
  • Do all games count towards wagering requirements?
Rewards Programme
  • How does the rewards programme work?
  • What can I get on the rewards programme?
  • Can I use my free spins on any game?
  • Are there wagering requirements on my Daily Free Spins?
  • How do I find out more about my rewards status?
  • If I go on holiday will I lose my rewards status?
  • Do my free spins accummulate?
Support
  • How can I contact customer support?
  • I've emailed Customer Support, when will I get a response?
Playing Safe
  • Can I put a limit on how much I play with?
  • I may have a gambling problem. How do I get help?
  • Do I need to verify my account?
  • How do I close my account?
  • Can I reopen my account after I have closed it?
Technical
  • Personal details and security.
  • Enabling Flash.
  • Do you use cookies?
  • Why have I been logged out of my session?
Licences & Security
  • Is it safe to deposit at this site?
  • Licensing.

Most Popular

AHow do I create an account?

Simply fill out your name and email address on the registration form on the homepage and then click 'Join Now'. We'll then ask you for a few more details and you'll be ready to play. It only takes a matter of minutes.

BHow do I deposit money?

Once you're registered and logged in, select the 'VISIT THE CASHIER' button in the top right of the screen. This will open the Cashier and offer you various depositing options including debit or credit card, PayPal and many others. Fill out the required details and deposit to play. If you are taking up a promotional bonus offer then you will need to enter the advertised Promo Code here.

CHow do I get my Welcome Bonus and Free Spins?

To claim your Welcome Bonus, you will need to insert the promo code advertised when making your very first deposit in the Cashier. Your bonus will be instantly credited and available to use on the games of your choice. You can access your free spins by clicking on the Free Spins tab at the top of the screen.

DWhat are wagering requirements?

Wagering requirements refer to the amount of times you must 'play' through your bonus before being able to withdraw any winnings into your real cash balance. For example, if your bonus value is £10 and the Wagering is set to 20 times, you'll need to wager £10 x 20 = £200. If you spin with your £10 bonus and are lucky enough to win £1,000, you'll need to wager £200 before you can withdraw any remaining balance. Wagering is not to be confused with depositing amount.

EI am having trouble logging in, why?

If you're having trouble logging in, you may be entering the incorrect username, email address or password. In this case, you can select the (?) and click 'Forgot Details?' and we will help resolve the issue and get you back online playing.

My Account

AHow do I create an account?

Simply fill out your name and email address on the registration form on the homepage and then click 'Join Now'. We'll then ask you for a few more details and you'll be ready to play. It only takes a matter of minutes.

BWhat's my username?

Your username will be the same one you chose when initially registering at the site. If you are trying to log in and can't remember it, you can also log in using your email address.

CCan I change my username?

You cannot change your username on site, so choose wisely when signing up! If you really don't like your username then please contact our support team who may be able to assist you. Otherwise, you can always log in with your email address!

DI've forgotten my password, how can I reset it?

To reset your password, click the 'Forgot Details' option when trying to log in. We will then send you an email with instructions on how to create a new one.

EWhere can I find out how much I have left to wager of my bonus?

In 'My Account', you can check the status of all current and previous bonuses you have been granted.

FWhere can I view and edit my account details?

Once logged in, you can click the Profile icon in the top right of the screen and then 'My Account'.

GHow do I opt out of receiving newsletters and promotions via email and SMS?

Visit 'My Account' then 'My Info' and from there you can untick 'Receive Email?' and 'Receive SMS?' if you no longer wish to receive communications. But remember, all of our best offers are sent out by email and SMS!

Payments

AHow do I deposit money?

Once you're registered and logged in, select the 'CASHIER' button in the top right of the screen. This will open the Cashier and offer you various depositing options including debit or credit card, PayPal and many others. Fill out the required details and deposit to play. If you are taking up a promotional bonus offer then you will need to enter the advertised promo code here.

BMy deposit failed, why?

Be sure to check all of your details are correct including your name and account number. If you are depositing using a card, make sure it is one that we accept. If your details are correct and your card is sufficiently funded, perhaps try using a different browser or contacting your bank if the problem continues. Your deposit could be affected by limitations put in place by your bank. If problems continue, please contact Support.

CAm I charged a fee for depositing at Kozmo Bingo?

No. At Kozmo we do not charge you for depositing funds. However, some banks may charge so please check with yours before making a deposit.

DWhat payment options are available to me?

There are various depositing methods available at this site. You can add money to your account via credit or debit card, through a NETeller account, using a paysafecard, PayPal, an EntroPay card or by wire transfer. Plus, for a quick, safe and simple way to deposit, you can also call one of our support agents for free.

EHow do I access my Transaction History?

To access your Transaction History, select the 'Visit the Cashier' button at the top of the page and select Transaction History. Here you'll find all of your deposits and withdrawals.

Withdrawals

AHow do I withdraw my money?

Once you're logged in, select your profile icon in the top right of the screen and select 'Withdraw'. Alternatively, select 'Visit the Cashier' and then click the 'Withdraw' tab on the left. You will need a balance of at least £5 to make a withdrawal and you will then be able to request funds to be added to either a credit or debit card, a NETeller account, a PayPal account or your EntroPay card.

BHow long does it take for my withdrawal to be processed?

While all withdrawal methods take 2 business days to process, the withdrawal completion times vary. Withdrawal to credit and debit cards may take between 4-7 business days, MasterCard between 3-5 business days, NETeller is between 4-5, via wire transfer can take between 7-10 business days and withdrawal to a PayPal account will take between 4-5 business days.

CIs there a limit as to how much I can withdraw?

No. Unless you win one of our on-site jackpots, you may withdraw any funds that you wish to.

DI haven't received my withdrawal. What do I do?

If you have waited the suggested amount of business days for your withdrawal to clear and your funds are still unavailable, please speak to our support team.

Bonuses

AWhat is a bonus?

A bonus is additional 'cash' that you can claim when depositing and that can be used to play games found on site. A bonus usually comes with wagering requirements, so make yourself aware of these before claiming one. Bonuses can come either as a percentage or a cash figure. For example, if you receive a 200% bonus with your £10 deposit, you'll receive £20 on top of your £10 deposit. Bonuses usually require a promo code when making a deposit. All bonuses have terms and conditions attached so make sure you read these before opting in.

BHow do I get the Welcome Bonus?

To claim your Welcome Bonus, you will need to insert the promo code advertised when making your very first deposit in the Cashier. Your bonus will be instantly credited and available to use on a game of your choice. You can access your free spins by clicking on the Free Spins tab at the top of the screen.

CHow do I get extra bonuses and free spins?

When you join our site, we regularly send out offers and promotions, letting you claim additional bonuses and free spins. By opting in to receive email and SMS communications, you can stay up to date with the latest bonuses that we're offering.

DI want to receive promotions but why do i need to opt-in to email and SMS?

We send out all of our regular and latest bonuses directly to our players via email as well as some other exclusive promotions by SMS. If you'd like to stay up to date with them, we'd recommend opting in so that you receive our best bonuses directly.

Free Spins

AWhat are free spins?

Free spins are effectively free turns on slot games. With free spins, you can spin the reels without using your own cash, while having the chance to win some.

BWhat are Daily Free Spins?

Daily Free Spins are one of the perks available on our rewards programme. There are up to 50 available each day and the number of Daily Free Spins you'll receive is dependent on your rewards level.

CHow do I use my free spins?

To claim your Daily Free Spins, you'll simply need to log into your account and select the Free Spins button at the top of the screen. They will have been credited and ready to use.

DWhich games can I use my free spins on?

The games on which you can use your free spins on vary. When they are credited, the games that they are available on will be specified.

EAre there Wagering Requirements on free spins?

No. All free spins at this site come with no wagering requirements. Any free spins winnings will be paid directly as cash.

FHow do I increase the amount of Daily Free Spins I get?

To receive more Daily Free Spins, you'll need to reach a higher level on the rewards programme. To do so, you'll need to play more at the site to earn more rewards points, eventually boosting your level.

Wagering Requirements

AWhat are wagering requirements?

Free spins are effectively free turns on slot games. With free spins, you can spin the reels without using your own cash, while having the chance to win some.

BWhy are there no wagering requirements on free spins?

Daily Free Spins are one of the perks available on our rewards programme. There are up to 50 available each day and the number of Daily Free Spins you'll receive is dependent on your rewards level.

CHow do I benefit from 'No Wagering Requirements'?

To claim your Daily Free Spins, you'll simply need to log into your account and select the Free Spins button at the top of the screen. They will have been credited and ready to use.

DDo all games count towards wagering requirements?

The games on which you can use your free spins on vary. When they are credited, the games that they are available on will be specified.

Rewards Programme

AHow does the rewards programme work?

Once you make your first deposit, you automatically join our rewards programme. We think our site is one of the best out there so we want to give you more reasons to come back and play each day. By wagering your very first pound, you'll reach Level 1. The more you wager and play at this site, the more rewards points you'll earn, ultimately boosting your level.

BWhat can I get on the rewards programme?

Throughout the reward levels, you can claim the likes of Daily Free Spins, cashback, VIP perks and more. For more details, see the rewards More Info page.

CCan I use my free spins on any game?

The games on which you can use your Free Spins on vary. When they are credited, the games that they are available on will be specified.

DAre there wagering requirements on my Daily Free Spins?

No. All free spins at this site come with no wagering requirements. Any free spins winnings will be paid directly as cash.

EHow do I find out more about my rewards status?

By clicking on the 'Account' button in the top right of the screen, you'll be presented with a drop down menu. From there, click 'Loyalty' and you will then be able to see your current level, how far you are from the next and of course which rewards you're currently eligible for.

FNo. Once you reach your rewards level you will remain on it, no matter how long you're inactive for.

GDo my free spins accummulate?

No. Your Daily Free Spins are credited and expire at midnight. You must use them within the allotted time frame otherwise they will be lost for that day.

Support

AHow can I contact customer support?

Select the 'Contact' tab at the top of this page and you can then find the free customer support phone number or alternatively, you can use the contact form if you'd prefer.

BI've emailed Customer Support, when will I get a response?

Our customer support team aims to response to all email queries within 48 hours. If your inquiry is urgent, we would advise you to give us a call.

Playing Safe

ACan I put a limit on how much I play with?

Yes. Visit our Responsible Gaming page in order to set limits on how much you can deposit.

BI may have a gambling problem. How do I get help?

We have a 'Responsible Gaming' page that you can visit, outlining our company policies and tools that may help you. Alternatively, you can access GamCare.org.uk via a direct link from our site. You'll then be able to contact them via their HelpLine or NetLine. You can also get involved in discussions on through their Forum too.

CDo I need to verify my account?

We encourage responsible gaming and may request you to provide details such as your occupation, proof of address etc. If we cannot verify them automatically, you may be contacted to provide further details.

DHow do I close my account?

You may terminate the User Agreement and close your account at any time by sending an email to us at help support@kozmobingo.com

ECan I reopen my account after I have closed it?

You may reopen your account after closing it, depending on the reason that it was initially closed for. If you previously self-excluded then you will not be able to reopen your account at this site. If you closed your account yourself for any other reason, then you will be able to reopen it at a later date. Contact our support team who will be able to help you.

Technical

APersonal details and security.

At this site, all of your details are completely safe and secure. We utilise the most advanced security and encryption technologies available to ensure that your transaction and all of your financial information is completely secure.

BEnabling Flash.

To play games at this site, you will need the latest Adobe Flash Player software. We will advise you if it is not enabled upon selecting a game. Depending on your pop-up settings, you will need to click 'Allow' for Flash to run .

CDo you use cookies?

At this site we may use cookies when you visit or access the services. We may use the following types of cookies: Session cookies, Persistent cookies, Third party cookies and Flash cookies. For more details, please see our Privacy page.

CWhy have I been logged out of my session?

You will be logged out of your session after a period of inactivity, so that your account is protected. In this instance, you may refresh the page and log back in.

Licences & Security

AIs it safe to deposit at this site?

It is completely safe to deposit at this site. All of our depositing methods are completely secure, no matter which one you choose. We also use the most advanced security and encryption technologies available, making sure your private details stay that way.

BLicensing.

Our services in the UK are operated by 888 UK Limited, a company incorporated in Gibraltar which is licensed and regulated by the Great Britain Gambling Commission. Our services in European Single Market member states (except for states in which our services are provided under a local license) are operated by Virtual Digital Services Limited, a company incorporated in Gibraltar which is part of the European Union. Virtual Digital Services Limited operates under the auspices of a gaming license provided under the laws of Gibraltar.

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