KozmoCasino.com: The UK's Astronomical Slots Site!
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Frequently asked questions

Frequently Asked Questions


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I received a Free Spins voucher, how do i claim it?
  • Once you login to the site, any Free Spins vouchers that you have been credited will be shown in the My Account section. Clicking on this link will launch your Free Spins vouchers.
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How do I cash out and get paid?
  • You can request a payout at any time from the banking section of the members area. Your payout request will be processed after 48 hours. You can also cancel a payout request at any time within 48 hours.
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Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
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How do I get support?
  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
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Your question remains un-answered?

First-time depositors only (UK exc NI 18+). Min Deposit: £10. Max Offer: 25 Free Spins on Fluffy Favourites. Free Spins Winnings will be capped at £2.50 and credited to your real money balance. Promo code: SPINS. Valid until further notice. Withdrawal restrictions and full T&Cs apply.

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Deposit £10 & get 25 spins on Fluffy Favourites!

Make your first deposit with promo code: SPINS

First-time depositors only (UK exc NI 18+). Min Deposit: £10. Max Offer: 25 Free Spins on Fluffy Favourites. Free Spins Winnings will be capped at £2.50 and credited to your real money balance. Promo code: SPINS. Valid until further notice. Withdrawal restrictions and full T&Cs apply.

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Xmas Cash
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Flowers Xmas
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Fruit Shop Xmas
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Very Merry Christmas
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Secrets of Christmas
Leprechaun Carol
Leprechaun Carol
Santa
Santa
Shaman's Dream
Shaman's Dream
Temple of Iris
Temple of Iris
Starburst
Starburst
Lost Island
Lost Island
Noughts and Crosses
Noughts and Crosses
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Fireworks Frenzy
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Rainbow Riches Pick n Mix
Action Bank
Action Bank
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ALOHA! Cluster Pays
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Cash Stax
Crown Gems Hi Roller
Crown Gems Hi Roller
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88 Fortunes
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Da Vinci Diamonds
Magic Portals
Magic Portals
Cleopatra
Cleopatra
Finn and the Swirly Spin
Finn and the Swirly Spin
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